FAQs

Products

Do you offer perception lenses for your eyewear?

Currently, we don't have the capability to  produce prescription lenses with the current pricing, as we don't have the labor to ensure the care and coordination that goes into prescription lenses, however we look forward to providing more eyewear with prescription lenses available in the future.

Is the sizing for belts the same as the sizing for mens pants/trousers?

Since pants sizing can vary depending on the designer, the sizing for all belts is based off the measurements of the circumference of your waist/ belt line in inches. For example: If your waist measures 32 inches at your belt line, you would order the size that contains the numerical value of 32.

Where can I find more wash instructions for handmade (avant couture) pieces?

Each handmade item comes with a detailed wash instructions label, tag, or care sheet, that explains how to care for the garment in depth.

How do I wear the Universal Balaclava?

Most tutorials for this item are found on our TikTok (accessible via the button in the site footer or menu) However, here are some tutorials

Universal Balaclava Chest rig tutorial

Universal Balaclava Mask tutorial 

Universal Balaclava how to

Shipping

How long does it take to ship?

Fulfillment times are estimated in the shipping drop down menu under each product. These estimates  leave us room incase we experience a sudden large order volume, however most orders are processed (shipped out) in three business days. 

How do pre-orders work?

We are excited to offer pre-order options for some of our most popular products. Please note that pre-ordered items typically arrive within a 4-6 week window, depending on the specifics outlined in the product description.

We kindly request that you refrain from reaching out to our support team for status updates before the 1-month mark. Rest assured, we are dedicated to completing and fulfilling your order as quickly as possible, and we will keep you informed every step of the way.

Does Shop Pay or any third party payment installment service (Buy Now Pay Later) effect when my order is shipped?

We are so grateful that we can provide and connect customers with Buy Now Pay later options, and as long as you are approved with the Third Party (Lender), and sent an order conformation email,  there is no difference in processing speed to other orders.

We kindly request that you refrain from reaching out to our support team for status updates before the 1-month mark. Rest assured, we are dedicated to completing and fulfilling your order as quickly as possible, and we will keep you informed every step of the way.

Support and help with my order

What are your current email response times?

All emails to our support (shipping@chthoniccompany.com) are replied to within three business days, however most are answered in less than 48 hours.

To prevent delays for your email, our staff, and other customers, please ensure that you provide your order number, or the email in which you placed the order with.